Shipping policy
At staudr.shop, we are committed to providing clear and reliable shipping information. This Shipping Policy explains our available shipping destinations, order processing times, estimated transit times, shipping costs, tracking information, and delivery-related procedures.
This policy applies to eligible orders placed through our official website, www.staudr.shop.
1. Shipping Destinations
staudr.shop currently ships orders to valid delivery addresses within the United States.
Customers are responsible for providing a complete and accurate shipping address during checkout.
We are unable to guarantee successful delivery when an address is incomplete, inaccurate, invalid, or otherwise undeliverable.
2. Shipping Cost
We offer free standard shipping on all eligible orders delivered within the United States.
There is no minimum purchase requirement to qualify for free standard shipping.
If any optional or additional shipping service is available, the applicable charge will be displayed during checkout before the customer completes payment.
Under our current standard shipping terms, eligible United States orders receive free standard shipping.
3. Order Cutoff Time
Our daily order cutoff time is:
12:00 AM Central European Time (CET/CEST), Hamburg time
Orders received after the applicable cutoff time will begin processing on the next business day.
Orders placed on weekends or recognized public holidays will begin processing on the next available business day.
4. Order Processing Time
Orders are generally prepared and processed within:
1–3 business days
Our normal processing days are:
Monday through Friday
Processing time begins after:
- The order has been successfully placed
- Payment has been authorized
- Any necessary order verification has been completed
Processing time does not include weekends, public holidays, or carrier transit time.
During periods of high order volume, promotions, holidays, severe weather, or other unexpected circumstances, processing may occasionally take longer.
If a significant delay affects your order, we will contact you using the email address provided during checkout when reasonably possible.
5. Estimated Transit Time
After an order has been processed and shipped, the estimated carrier transit time is:
6–9 business days
Carrier transit days are calculated from:
Monday through Friday
Transit time begins after the package has been transferred to the shipping carrier.
Transit time does not include:
- Order processing time
- Weekends
- Public holidays
- Carrier disruptions
- Delays outside our reasonable control
6. Estimated Total Delivery Time
The estimated total delivery time consists of:
- Order processing: 1–3 business days
- Carrier transit: 6–9 business days
Therefore, the estimated total delivery time is:
7–12 business days
Delivery estimates are provided for general reference and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Shipping destination
- Carrier operations
- Weather conditions
- Public holidays
- Address issues
- Transportation disruptions
- Security or customs processing, where applicable
- Other circumstances outside our reasonable control
7. Order Confirmation
After an order is successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Please review your order confirmation carefully and verify:
- Customer name
- Email address
- Shipping address
- Products ordered
- Selected sizes or colors
- Quantity
- Order total
If you notice an error, please contact us as soon as possible at:
We will make reasonable efforts to assist with changes before processing or shipment begins.
However, we cannot guarantee that an order can be modified or canceled after it has entered processing or has been transferred to the shipping carrier.
8. Shipping Confirmation and Tracking
When your order has shipped and tracking information becomes available, we will send a shipping confirmation email containing the applicable tracking details.
Tracking information may include:
- Carrier information
- Tracking number
- Tracking link
- Available delivery updates
Please allow some time for the carrier's tracking system to update after the shipping confirmation is issued.
Tracking may initially show limited activity while the package is being processed and scanned into the carrier's network.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
9. Address Changes
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you need to request an address correction, contact us immediately at:
Please include:
- Your order number
- Your full name
- The original shipping address
- The corrected shipping address
We will attempt to assist when possible, but we cannot guarantee that an address can be changed after the order has entered processing or has been shipped.
staudr.shop is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer, except where otherwise required by applicable law.
10. Incorrect or Incomplete Addresses
If an order cannot be delivered because the shipping address is incomplete, inaccurate, invalid, or otherwise undeliverable, the package may:
- Be delayed
- Be returned to the sender
- Be held by the carrier
- Be handled according to the carrier's delivery procedures
If a package is returned because of an address issue, please contact us so we can review the available options.
Where legally permitted, additional shipping costs resulting directly from incorrect customer-provided address information may be the customer's responsibility.
11. Delivery Delays
Delivery estimates may be affected by circumstances including:
- Severe weather
- Public holidays
- High carrier volume
- Transportation interruptions
- Customs or security inspections, where applicable
- Incorrect or incomplete addresses
- Failed delivery attempts
- Regional service disruptions
- Events outside the reasonable control of staudr.shop or the carrier
A temporary pause in tracking updates does not necessarily mean that a package is lost.
Carrier tracking systems may take additional time to record movement between facilities.
If you believe your shipment is significantly delayed, please contact us at info@staudr.shop.
12. Delivered but Not Received
If tracking information shows that your order has been delivered but you cannot locate it, please:
- Check the delivery area, mailbox, entrance, porch, reception area, or other secure location.
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
- Confirm that the shipping address shown in your order confirmation is correct.
- Review any delivery photograph or carrier notes, if available.
- Contact the shipping carrier using the tracking number.
- Contact staudr.shop if the package still cannot be located.
Please report delivery concerns promptly so we can review the available tracking information and assist with the next steps.
13. Lost or Damaged Packages
If your package appears to be lost in transit, arrives damaged, or contains a damaged product, please contact us at:
Please provide:
- Your full name
- Order number
- Tracking number
- A description of the issue
- Clear photographs of the product and packaging when damage is involved
We will review the information and coordinate with the shipping carrier when appropriate.
Depending on the circumstances, an available resolution may include:
- Replacement
- Refund
- Another appropriate resolution
14. Separate Shipments
Orders containing multiple products may occasionally be shipped in more than one package.
When this occurs:
- Packages may arrive on different dates
- Packages may use different carriers
- Separate tracking numbers may be provided
Customers will not be charged additional standard shipping fees solely because we divide an order into multiple shipments.
15. Refused or Undeliverable Packages
If a package is:
- Refused
- Left unclaimed
- Not collected
- Returned as undeliverable
please contact us after the tracking information confirms that the package is being returned.
Any applicable refund or reshipment will be reviewed after the returned package has been received and inspected.
Where legally permitted, additional shipping costs caused by a customer-provided address error, failure to collect the package, or refusal of delivery may be charged or deducted from an applicable refund.
No such charge will apply where the delivery problem resulted from an error by staudr.shop or where charging the customer would violate applicable law.
16. Returns and Refunds
Shipping-related return and refund requests are handled according to our Return & Refund Policy.
Customers should contact us before sending any product back.
For eligible non-defective returns, the customer is responsible for arranging and paying for return shipping in accordance with our Return & Refund Policy.
If a product arrives:
- Damaged
- Defective
- Incorrect
please contact us for review and return instructions before sending the product back.
17. Contact Information
For questions about shipping, tracking, delivery, or an existing order, please contact us:
Store Name: staudr.shop
Website: www.staudr.shop
Email: info@staudr.shop
Phone: +49 176 9824848
Business Address:
staudr.shop
Wendlohstraße 28
22459 Hamburg
Germany
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central European Time (CET/CEST)
Saturday–Sunday: Closed
We aim to respond to customer inquiries within 1–2 business days.
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